SHIPPING

Shipment processing time

We are not holding any products in stock. Every single order is hand-made to your chosen specifications after your purchase has been made. Manufacturing time highly depends on the received orders at that time. Usually, it takes 3-5 days to complete, but it might take a week or two when there is high demand. 

We are a one-man team, and handcrafting is a slow manufacturing process. You are welcome to contact us at microfalconry@gmail.com to discuss all details before making a purchase.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Destination Shipment method Estimated delivery time Shipment cost:

Lithuania            Lietuvos Pastas         2-5 business days       7.50€
Lithuania            LP Express                  1-2 business days       7.50€
International      Lietuvos Pastas          1-4 weeks                    9.90€

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number can be accessed on the shipping company website www.post.lt

Your local post office website should provide detailed tracking info once the parcel reaches the destination country.

Customs, Duties, and Taxes

MicroFalconry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

MicroFalconry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. 

Returns Policy

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.

Request your Return Authorization Number by emailing info@microfalconry.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

To assure your refund please use the trackable mail service, we will not be responsible for lost or missing packages.

Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.